POLICIES
Privacy Policy
At MERYT, including our Orbit-STORE.COM platform, we prioritizev the protection of your privacy and the security of your personal information. This Privacy Policy details our approach to collecting, using, disclosing, and safeguarding the information you provide when
accessing or utilizing our website and purchasing our products. By engaging with our website and submitting your personal information, you agree to the practices outlined in this Privacy Policy. We may collect personal information when you interact with our website, such as placing an order, creating an account, subscribing to our newsletter, or engaging in other activities. This information can include contact details, payment details, order history and preferences, communications with us, and information provided to customer support. We use this information to process and fulfill orders, communicate with you, offer customer support, send product-related updates and promotions (with consent), enhance our services, and comply with legal requirements. To protect your information, we implement security measures including encryption, SSL technology, and secure payment gateways, though no method is entirely secure. Your information may be shared with service providers and disclosed in response to legal requirements. Our website may link to third-party sites, not covered by this policy, and we encourage you to review their privacy policies. MERYT and Orbit-STORE.COM are not intended for under 18s, and we do not knowingly collect children's information; contact us for removal requests. You have rights regarding your information, including access, correction, and deletion, and we invite you to contact us with any such requests or questions. This Privacy Policy may change, and we recommend reviewing it periodically. For inquiries or concerns, please contact our customer support team.
Terms and Conditions:
Please read these Terms and Conditions ("Terms") carefully before using the MERYT online store, including Orbit-STORE.COM, and purchasing products from us. These Terms govern your access to and use of our online store and constitute a legal agreement between you and MERYT. By
accessing or using our online store, you agree to these Terms. If you disagree, you should not use the online store or purchase our products. We aim to provide accurate, up-to-date information on our products, including descriptions, prices, and availability, but do not guarantee the site is error-free or complete. We may change product information and pricing without notice. When you place an order, you offer to buy our products, and we may accept or reject it. Payment must be made via the provided methods, and you agree to provide accurate payment information. We try to deliver orders within the estimated time frame but aren't liable for delivery delays beyond our control. Risk of loss passes to you once we deliver to the carrier. You must provide correct shipping information, and you're responsible for extra charges due to errors. Due to safety concerns with chemical products,purchases are non refundable, except for damaged,defective, or incorrect items. Contact us within a specified period for assistance. You must handle and use our products following safety guidelines; MERYT is not liable for damages due to improper use. Our online store'scontent is our property or ourlicensors' and protected byintellectual property laws; youneed our permission to use it.We're not liable for direct orindirect damages related to usingour store or products. Youagree to indemnify MERYTagainst claims related to your use of the store or violations of these Terms. We may terminate your access for any reason, including Terms violations. These Terms are governed by applicable laws
Shipping Policy:
Thank you for choosing to shop with MERYT, including our Orbit-STORE.COM platform. We are dedicated to offering you a seamless and reliable shipping experience for all your purchases. Below is our shipping policy, detailing the terms and conditions related to the shipping and delivery of your orders.
Shipping Methods and Carriers: MERYT ships to all states within the United States, with the exception of Alaska, Puerto Rico, and Hawaii. We collaborate with well-known shipping carriers to ensure your orders are delivered timely and securely. During checkout, you'll see the available shipping options, allowing you to choose the one that best fits your needs.
Shipping Costs: Unless otherwise stated, customers are responsible for the shipping costs associated with their orders. These costs are calculated based on the weight, dimensions, and destination of the package and will be clearly presented during the checkout process, before you complete your purchase.
Free Shipping: We occasionally offer free shipping on select products or as part of promotional campaigns. Qualifying products or promotions for free shipping will be clearly indicated on the product page or checkout process. Note that free shipping only applies to standard shipping within the contiguous United States, unless specified otherwise. Additionally, we offer free local shipping for orders over $100 to Miami-Dade and Broward County, enhancing the shopping experience for our local customers.
Delivery Times: Our goal is to process and ship your orders as quickly as possible. Estimated delivery times will depend on the selected shipping method and your location. Please be aware that delivery times might be affected by unforeseen circumstances like weather conditions or carrier delays. After your order ships, you'll receive a confirmation email with tracking information to keep an eye on your shipment's progress.
International Shipping: At this time, MERYT only offers shipping within the United States, excluding Alaska, Puerto Rico, and Hawaii, and does not support international shipping. We apologize for any inconvenience and appreciate your understanding.
Order Processing and Shipment: Orders are generally processed and shipped within 48 hours from the purchase date, not including weekends and holidays. Peak seasons or promotional periods may require additional processing time. Should there be any unexpected delays or issues with your order, we will promptly contact you using the provided contact details.
Address Accuracy: Ensuring the accuracy and completeness of your shipping address during checkout is crucial. MERYT is not liable for delays or issues resulting from incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please reach out to our customer support team immediately.
Shipment Tracking: Upon shipment, you will receive an email containing a tracking number. This number allows you to monitor your shipment's status via the carrier's website.
For any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are committed to your satisfaction with our products and services.
Return and Refund Policy:
Thank you for shopping at MERYT, including our Orbit-STORE.COM platform. We are dedicated to supplying high-quality products that fulfill your needs. Before you make a purchase, we urge you to familiarize yourself with our return and refund policy.
Non-Refundable Products: Given the nature of our products and potential safety concerns, all purchases are non-refundable. This policy ensures the safety and integrity of our products and complies with industry standards.
Product Quality Assurance: MERYT takes pride in the quality and effectiveness of our products. We conduct stringent quality control measures to guarantee their reliability and performance. Should you have any queries or concerns about our products' quality or performance, our customer support team is ready to assist.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery. We may request photos or additional details to understand the issue. Upon verification, we will decide on the appropriate remedy, which may include a product replacement or store credit. Note, return shipping costs will be borne by the customer.
Incorrect Product Shipment: Should you receive an incorrect product, inform us within 48 hours of receipt. We will arrange for the correct product to be sent to you and provide return instructions for the incorrect item if necessary. Return shipping costs are the customer's responsibility.
Shipping Costs: All shipping costs, including those for returning or exchanging items, are the customer's responsibility. We do not refund shipping costs incurred during the initial purchase or for the return or exchange of products.
Compliance with Safety Regulations: Handling and using our products must be done according to safety guidelines and regulations. By purchasing from us, you agree to adhere to all applicable safety measures. MERYT cannot be held liable for any misuse or mishandling of our products.
For any questions or for more clarification on our return and refund policy, please contact our customer support team. We're here to help ensure your satisfaction with our products and services.
Note: This policy is effective as of 6/2/2023 and is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.